Here at Airtasker, we want to set you up for success in the best possible way. To help with this aim, we’ve created this handy FAQ about everything you need to know about pricing and payments on Airtasker.
Jump to a section:
- How do I make a good offer?
- What costs should I include/exclude from my offer?
- After starting the task, I think the price should change. What do I do?
- How do I get paid when I complete a task?
- How long does payment take?
- Why do I need to provide an ID to receive payment?
How do I make a good offer?
Your offer should reflect the total amount you want to receive once the task is complete. Keep the customer budget in mind - if you make an offer that is different from the budget, use the comment section to explain why, and what your offer covers. Always ensure your offer is in line with our Payment Community Guidelines.
What costs should I include/exclude from my offer?
To boost transparency and trust on the platform, please include all costs in your offer. If you’ll need extra for petrol, tolls or equipment maintenance, make sure your offer covers it. The only exceptions to this are tip fees or material costs (like timber you use to build something, or groceries you buy to deliver to the customer).
After starting the task, I think the price should change. What do I do?
When you’re assigned a task, you’re engaged in a contract directly with the customer. Discuss any potential price changes with them. If you’re looking to make any changes to your assigned task, here's a compilation of articles to help you.
How do I get paid when I complete a task?
Once you’ve finished your task, you need to mark it as completed by clicking the request payment and the customer will be notified to release payment. If there are any issues, check out our handy article here.
How long does payment take?
Once the Customer has released payment, it should hit your account in 3-5 business days.
Why do I need to provide an ID to receive payment?
Our payment provider, Stripe, may ask you to provide an ID to satisfy their legal requirements. The verification process is quick and easy, and doing it as soon as we notify you will ensure no delays in your payments. For more information on this process, see here.
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