Here at Airtasker, we want to set you up for success in the best possible way. To help in this aim, we’ve created this handy FAQ about everything you need to know about pricing and payments on Airtasker.
Jump to a section:
- How do I make a good offer?
- What costs should I include/exclude from my offer?
- After starting the task, I think the price should change. What do I do?
- How do I get paid when I complete a task?
- How long does payment take?
- Why do I need to provide an ID to receive payment?
How do I make a good offer?
Your offer should reflect the total amount you want to receive once the task is complete. Keep the customer budget in mind - if you make an offer that is different from the budget, use the comment section to explain why, and what your offer covers. Always be sure to make sure your offer is in line with our Community Guidelines, which you can read more about here.
What costs should I include/exclude from my offer?
To boost transparency and trust on the platform, please include all costs in your offer. If you’ll need extra for petrol, tolls or equipment maintenance, make sure your offer covers it. The only exceptions to this are tip fees or material costs (like timber you use to build something, or groceries you buy to deliver to the customer).
After starting the task, I think the price should change. What do I do?
When you’re assigned a task, you’re engaged in a contract directly with the customer. Discuss with them any possible changes in price. If you’re looking to increase the price, see more information here. If you need to decrease, see here for help.
How do I get paid when I complete a task?
Once you’ve finished your task, you need to mark it as complete. Click request payment and the customer will be notified to release payment if they agree the task is complete. If there are any problems, check out our handy article here.
How long does payment take?
Once the customer has released payment, it should hit your account in 3-5 business days.
Why do I need to provide an ID to receive payment?
Our payment provider, Stripe, may need you to provide an ID to satisfy their legal requirements. The verification process is quick and easy, and doing it as soon as we notify you will ensure no delays in your payments. For more information on this process, see here.