Communication is key to having a great task experience. When Customers/Posters and Taskers communicate often and well, they’re on the same page and have aligned their expectations, so the task goes smoothly.
To help you communicate effectively, we’ve put together the below tips.
Before posting a task: Check your notification preferences
We wouldn’t want you to miss out on anything! Check that your notification settings are up to date, so you are notified about communications regarding your upcoming task. You can choose to receive alerts pushed straight through to your smartphone, or via SMS or email.
Before assigning: Use the comments feature
When you post a task, members can leave public comments. Comments are compulsory when a Tasker places an offer, however, can also be placed before or after an offer to clarify details about a task. The comment section is a good space to confirm details about the task and the Tasker’s offer, which sets you up for success later in the task.
It’s always good practice to send a private message to your Tasker as soon as you’ve assigned them. This is the perfect time to start organising the logistics of the task by confirming things such as specific time, location and requirements. Try to keep discussions about the task on the Airtasker platform, as this is helpful in the rare case something goes wrong. While the task is ongoing, it’s also helpful to use the private message feature to give feedback to the Tasker.
After the task is complete: Leave a review
Once you’re satisfied that the task is complete, we encourage you to leave a genuine review of your experience. This is great for the marketplace as it maintains transparency and builds trust in the community.