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How can I help make sure my task goes well?

It’s great when things go smoothly on Airtasker - to-do lists get done and everyone goes their separate ways perfectly happily. With that in mind, here are a few tips to help make sure it all goes to plan.

Write a detailed task description 

When you’re posting your task, make sure to write a detailed and honest description of what you need completed.

Unclear descriptions are hard for Taskers to understand what you need done or what to write in their offer. This can lead to disagreements or even a dispute if you're not on the same page.

Do

  • Include as much detail as you can. Include photos, measurements, sizes, model/serial numbers etc.
  • Write down everything you want done
  • If it needs to be done urgently, let them know when you need it done
  • Be upfront about what you want - what would the completed task look like? Will Taskers understand what you need done?

Don’t

  • Don’t be dishonest about the size of the task. If the task is bigger than described the Tasker might not be able to complete it or they may ask for more payment.

Ask questions

Asking questions is a great way to make sure you’re both on the same page about the task. This is a huge help in making sure that you get done what you want done. This is especially important when selecting the right Tasker for your task.

Do ask

  • Open questions such as “What tools will you bring??”
  • To see provide samples of their work
  • If there are any extra costs (e.g. materials)

Don’t ask

  • For their contact details without assigning them to the task first. If the task is done off Airtasker, we won’t be able to assist you with payment if something goes wrong. Airtasker Insurance won’t apply either!

Select the right Tasker for your task

After you post a task up on Airtasker, you might start getting a number of offers from a range of Taskers. When this happens, sometimes it can be hard to know which is the best Tasker for your task.

Do

  • Check their profile - do they have the right experience for your task?
  • Read their previous reviews
  • Look at their completion rate
  • If your task requires a qualified tradesperson (e.g. electrical work), check if they have a badge

Don’t

  • Don’t assign a Tasker without asking them questions such as “Have you done this kind of work before?”
  • Don’t choose a Tasker you don’t feel is the best fit for your task.

We hope these tips will help you get more done easily and quickly! If you have any more suggestions on how to prevent disputes occurring on Airtasker, please let us know! Your feedback and insights are always appreciated.

Below are some tips to help you make sure everything goes to plan on a task. We hope they help both you and the Job Poster get more tasks done and make your life easier!

Ask questions 

Asking questions makes sure you’re both on the same page about what needs to happen on the task. This is important for tasks when the description is short, unclear or vague.

Do ask:

  • The Poster for more details (e.g. photos) to help you understand exactly what they need when making an offer.
  • Ask open questions such as “Where will the task happen? Are tools provided or required?”
  • Ask for feedback once you've started the task to make sure you're on track.

Don’t ask

  • Questions that aren’t related to the task (this will lower your chance of getting assigned).

Make a clear offer

Offers that show you’ve read and understood the task helps show the Job Poster you know what they need. Offers with plenty of detail also reduce the chance of disagreements and increase the likelihood of getting assigned to the task.

Do:

  • Include as much detail as you can in your offer e.g. what tools you’ll be bringing.
  • Make sure you can meet any “must-haves” for the task.
  • Be honest about your availability, your experience and why you’re the best person for the job.
  • If the task requires a qualification or license to complete the task, (e.g. electrical work), make sure you have it (you can apply for a badge here).

Don’t:

  • Make an offer that doesn’t reflect the full cost of completing the task.
  • Make an offer that goes against Airtasker's Community Guidelines.
  • Ask to do the task outside of Airtasker or ask for payment outside of Airtasker Pay. If something goes wrong, Airtasker can't help you with payment. Your account might also be limited and Airtasker insurance won't cover you.

We hope that you find these tips useful to get more done on Airtasker. If you have more suggestions on how to prevent disagreements or disputes from happening on Airtasker, let us know! Your feedback and insights are always really appreciated.

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