Airtasker’s dispute process Stage 1 - Reach out
What do I need to do?
- You need to try and resolve the situation directly with the other member before we can help. We may ask for evidence that you’ve tried before starting the dispute process.
- A good place to start is by asking for their opinion about how the task is going. Taskers could ask why the Poster hasn’t released payment, while Posters could give feedback on the work that was done.
- Be honest and open to negotiation.
What will happen?
- You might get feedback from the other member on what happened on the task according to their expectations.
- If the task hasn’t been completed, you can discuss a reduced payment amount. Consider how much of the task has been done and the time and effort gone into the task so far.
Tips to help in this stage
- Read our article with the dos and don’ts of negotiation. Find it here.
- Discuss the option of the Tasker returning to continue work. This can be a way for the task to be completed to everyone’s expectations and for the dispute to be resolved.
- Genuinely listen and try to understand the other person’s point of view and their offers.
- Go back and align yourself with the task description - this can help both parties remember what the basics of the task originally were.
How long will this take?
- Please try for at least 48 hours to resolve your differences with the other member. Airtasker won’t be able to assist you until this timeframe has passed.
If this doesn’t work, what happens next?
- Try to talk to the other member as much as you can about what's happened and try to come to your own solution. If 48 hours passes and you still haven't agreed, you can start the dispute process contacting us here.
- If there's a trust or safety concern and you don’t feel comfortable dealing with the other member, please let us know.
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