Airtasker’s dispute process Stage 4 - Airtasker makes a decision


What do I need to do?

  • If the mediation stage isn’t successful, we will then make a recommendation.
  • Your role is to answer questions that may be raised so we can make the fairest decision.

What will happen?

  • The recommendation will be based on the evidence provided by both members.
  • The reasoning behind the decision will be provided in as much detail as possible. This will help everyone understand why the recommendation was made.
  • Airtasker will release the recommended payment amount and the dispute will be closed.

Tips to help in this stage

  • Provide any extra evidence when asked. This means a recommendation can be made with all the available information.
  • Be prompt in communication if we ask for further evidence. If we don’t receive something in time, we will make a decision without it.

How long will this take?

  • 5 days after the mediation process has finished

If I don't agree with the recommendation, what happens?

  • You can pursue the matter further in your local court or tribunal at your own cost.


We understand that being in a dispute can be a stressful experience. That’s why we’re here to help you negotiate your own outcome as much as possible.

Have more questions? Submit a request