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What should I do in the dispute process?

We understand that being in a dispute can be stressful. We know that you want to be paid fairly for your time and effort spent on a task. That’s why Airtasker offers a free dispute service to help Taskers and Posters. This process helps you negotiate more effectively so you can come to your own resolution. 

Airtasker will help you by facilitating the communication between you and the Poster. This is why your staying involved and working with us is really important to the dispute process.

Treating others with respect is absolutely essential on Airtasker. Inappropriate actions or behaviour during the dispute process isn't tolerated.

For example, this could include:

- Breaching any Community Guidelines. 

- Acting in a threatening or abusive way to Airtasker Staff or a Community member.

- Stalling or uncooperative behaviour during the dispute process.

 

If you choose to act in this way, regardless of the origin of the dispute, the dispute process won't continue. The task payment will then be returned to the Poster.

We do this because common decency and productive behaviour are the foundations on which Airtasker was built. We’ve found that the best results come from mutual respect. So let’s work together to make sure that your outcome is fair, equal and benefits everybody.

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