Once you have been notified of the cancellation, you can agree or disagree with the reason they provided. If you disagree with the reason, you will be given the opportunity to provide feedback to Airtasker as to what you believe the reason to be.
Although you may not agree with the reason for cancellation but agree that the task should be cancelled nonetheless, please accept the cancellation request so that the cancellation process goes through. Make sure to provide feedback on why you don’t agree with the cancellation reason. Once the task is cancelled, your refund will be processed.
The feedback you have provided will be used by Airtasker in cases where there is a discrepancy, in order to correctly attribute the cause of cancellation either to you or the Tasker, as these affect your Completion Rate.
As part of creating a better Airtasker experience for everyone, the Airtasker team will continue to monitor trends and behaviours associated with task cancellations so that we can and continue to improve the Airtasker platform. For more information, click here.