There are lots of answers available via our Help Centre, but if you need more assistance with a specific enquiry, we’ve got your back!
For the quickest way to get assistance:
- Select the most appropriate form for your enquiry. This will allow your ticket to be routed to the most appropriate team.
- Provide the email address registered for your Airtasker account.
- Provide as many details as you can. If you need assistance with a task, provide the task details such as the task title or name of the tasker/customer.
- When reporting an issue using the platform, it is best to provide a screenshot of the error.
To get in touch with us, submit a request through any of the following links below:
|Type of enquiry/request||Form|
|Account-related (settings, profile, badges, technical issues, etc)||Account form|
|Questions about a task (posted - cancelled), help with an ongoing task, Task issues/conflict||Task form|
|Payment related enquiry (price adjustment, refund request, outstanding payment or follow-ups)||Payment form|
|Need to submit documents||Submit supporting documents form|
We’ll get back to you within 1-2 business days. Please check your junk/spam folder if you can’t see our response after then.
Please note that we don’t currently provide phone support.