Why has payment been deducted when work has not started?

Because we’re a marketplace to connect people, we use a payment process that keeps it fair for everyone. We call this Airtasker Pay, and this is how it works:

  1. Choose a Tasker to do your task.
  2. We then securely hold your payment until the task is complete.
  3. The task is completed successfully.
  4. The Tasker requests the payment and you then release it to them.
  5. Both sides then leave reviews for each other.

Everyone’s happy!

Why this is great for you - if the Tasker does a poor job or doesn’t show up, we can refund the payment to you.

Why this is great for Taskers - this helps make sure you get paid for the work you’ve done.

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