Knowledge Base

  1. General 

    1. Are Runners employees of Airtasker?
    2. How do I send a private message?
    3. What happens if my task is overdue?
    4. What is a Runner?
    5. What is a Sender?
  2. Posting Tasks 

    1. How do I edit or cancel my task?
    2. How do I hire a specific runner?
    3. How do I know how much to pay for a task?
    4. How do I re-assign a task to a new runner?
    5. What do I do with Expired tasks?
  3. Bidding on Tasks 

    1. Can I offer a different price for a task?
    2. How do I bid on a task?
    3. How do I cancel or change my offer/bid?
    4. How do I pay with Facebook or Twitter?
  4. Payments 

    1. Are there any extra fees in addition to the task price?
    2. How do I reimburse a Runner for out of pocket expenses?
    3. How does Airtasker make money?
    4. How much does it cost to bid on a task?
    5. How much does it cost to post a task?
  5. Trust and Safety 

    1. Can users contact each other before a task is assigned?
    2. How can I make sure that the Runner will do a good job?
    3. How can I report inappropriate behaviour?
    4. How do I leave a review?
    5. How does Airtasker help to keep me safe when I’m getting my tasks done?
  6. Mobile App 

    1. Is there an Airtasker mobile app?
  7. Dispute Resolution 

    1. What do I do if I've assigned a Runner to my task but now I need to cancel?
    2. What do I do if I've posted a task but don't need the service any more?
    3. What do I do if my task has been completed but I'm not happy with the level of service?
    4. What happens if a runner is no longer able to complete my task?
  8. All articles 

    1. Are Runners employees of Airtasker?
    2. Are there any extra fees in addition to the task price?
    3. Can I offer a different price for a task?
    4. Can users contact each other before a task is assigned?
    5. How can I make sure that the Runner will do a good job?

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